Help Center

You’ll need the access code from your workplace (often on a printed QR code or sign). Setup takes under a minute.

1. Open OnKey and tap Get Started.
2. Pick your language — English, Spanish, French, or Portuguese. (You can change it later.)
3. Enter your access code. If you scanned a QR code, it may already be filled in.
4. Enter your name — your first and last name.
5. Verify it’s you.Depending on your workplace, you’ll either:
   • Create a 4-digit PIN you’ll use to sign in next time, or
   • Enter the last 4 digits of your Social Security Number.This is only used to confirm you’re an active employee with your company’s payroll — it’s checked once and never saved.
6. That’s it — you’re in. Start asking questions!

• On the same phone: open OnKey and enter your PIN. If you turned on Face ID / Touch ID, you can use that instead of typing your PIN.
• On a new phone:sign in again with your access code, your name, and your PIN (or last-4 SSN). Signing in on a new phone signs you out of the old one — that’s normal, and it keeps your account secure.

• Ask anything about work — pay, schedules, time off, benefits, how-tos, or growing in your role. Just type your question and send.
• Tap a starter cardif you’re not sure what to ask. The cards suggest common topics.
• Use your voice— tap the microphone and speak; your words turn into text. (Your voice is processed on your phone; the audio doesn’t leave your device.)
• See past chats — you can look back at recent conversations. Older conversations close automatically.
• Answers come from your company’s information, plus AI.AI can make mistakes, so double-check anything important. OnKey doesn’t give legal, medical, or financial advice — for those, talk to a professional or your HR team.

Some questions need a real person. You can reach someone at your company — like your HR team or manager— without leaving OnKey.

1. Tap the +button to the left of the message box. You’ll see the people you can reach, listed by department and name (for example, “HR – Linda Barnes”). Tap the one you want.
2. Type your question and send it.OnKey answers from your company’s information first — that often solves it right away.
3. If you still need a person, OnKey asks “Still need help from them?” Tap Yes to send it, or No to keep chatting with OnKey.
4. When you tap Yes, OnKey reminds you the message goes to that person at your company, along with your name, role, and work location so they can help you specifically.
5. Their reply comes back to you in OnKey— you’ll get a notification, and it shows up in your messages.

Don’t see the +option, or no one to contact? Your workplace hasn’t turned this on yet — contact your manager or administrator directly.

Tap the gear icon to open Settings. There you can:

• See your name, and your role and work location (if your company provided them).
• Change your language anytime — tap Language and pick one.
• Turn Face ID / Touch ID on or off (if your phone supports it).
• Turn Notifications on or off.
• Sign out of your account.
• At the bottom you’ll see the app version and your Agent ID — small numbers that help support diagnose issues if you ever need to share them.

Turn notifications on to get important updates from your workplace, like new information or a message from your admin. You can switch them on or off anytime in Settings → Notifications.

If notifications still don’t arrive, also check that notifications are allowed for OnKey in your phone’s own Settings.

• Your conversations are kept confidential. By default, your employer sees only general trends(for example, “a lot of people asked about time off”), not your individual messages. Your employer can ask us for individual conversations, and our team may review conversations to keep OnKey accurate and working well. We limit who can see this information and treat it as confidential.
• If your workplace uses SSN sign-in, the last 4 digits are checked once and immediately discarded — they are not stored.
• OnKey has no adsand doesn’t track you across other apps.
• You can sign out anytime in Settings.

For full details, see our Privacy Policy and Terms of Service.

I forgot my PIN, or I’m locked out.
After several wrong PIN tries, your account locks for security. Contact your workplace manager or administrator — they can reset your PIN and give you a new one.

I can’t sign in.
Double-check your access code and the spelling of your name. If your workplace uses SSN sign-in, your name must match how it appears in your company’s payroll, and you must be an active employee. Still stuck? Contact your manager or administrator.

It says my access was removed or my account isn’t active.
This usually means your workplace ended your access. Contact your manager or administratorif you think it’s a mistake.

I got a new phone.
Just sign in again with your access code, name, and PIN (or last-4 SSN). Your account moves to the new phone.

How do I change my language?
Go to Settings → Language, then pick English, Spanish, French, or Portuguese.

Notifications aren’t coming through.
Turn them on in Settings → Notifications, and make sure OnKey is allowed to send notifications in your phone’s Settings.

Is my boss reading my messages?
Not by default. Your employer normally sees only aggregated trends, not your individual chats. However, your employer can request individual conversations from us, and our team may review conversations to keep OnKey accurate and to help with quality and safety. We limit who can access this information and treat it as confidential. See our Privacy Policy for details.

OnKey gave me an answer that seems wrong.
AI can make mistakes. Please double-check anything important, and rely on your company’s official policies and HR for the final word. OnKey won’t give legal, medical, or financial advice.

I want to stop using OnKey or delete my account.
Ask your workplace manager or administrator to remove you. You can also reach our team at legal@easybot.chat for privacy requests.

Contact your workplace manager or administrator — the person or team who gave you your OnKey access code. They can help with sign-in, lockouts, and your account.